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Cancellation Policy

Cancellation Policy

Effective Date: [Insert Date]
Website: https://www.mysuperjet.com

This Cancellation Policy explains the terms under which bookings made through MYSUPERJET may be cancelled, along with applicable charges and refund conditions.

1. General Cancellation Rules

All bookings made through MYSUPERJET are governed by the cancellation policies of the respective airlines, hotels, or travel service providers.

MYSUPERJET acts solely as an intermediary and does not control or override supplier cancellation rules.

2. Flight Cancellations

  • Airline cancellation policies vary based on fare type, route, class, and time of cancellation

  • Some fares may be non-refundable or partially refundable

  • Any cancellation charges are determined by the airline

  • Refund processing timelines depend on airline and payment gateway policies

3. Hotel & Tour Cancellations

Hotel and tour bookings follow the individual cancellation policies set by the respective service providers.

  • Some bookings may allow free cancellation within a specified period

  • Other bookings may incur cancellation charges or be fully non-refundable

4. MYSUPERJET Service Fees

MYSUPERJET may charge a service or convenience fee for cancellations or booking modifications.

Service fees are non-refundable, unless explicitly stated otherwise.

5. Partial Cancellations & No-Shows

  • Partial cancellations (such as one passenger or one segment) are subject to supplier rules

  • No-show cases may result in 100% forfeiture of the booking amount, as per airline or hotel policy

6. Refund Processing

  • Eligible refunds are processed only after confirmation from the service provider

  • Refunds are credited to the original payment method

  • Processing timelines may vary and can take several business days depending on banks or payment gateways

7. Force Majeure

MYSUPERJET is not responsible for cancellations, delays, or changes caused by events beyond reasonable control, including but not limited to:

  • Natural disasters

  • Government restrictions or advisories

  • Strikes or labor issues

  • Airline operational disruptions

Refunds in such cases are subject strictly to supplier policies.

8. How to Request a Cancellation

To request a cancellation, please contact our support team with your booking details:

📧 Email: info@mysuperjet.com
📞 Phone: +1-XXXXXXXXXX

9. Policy Updates

MYSUPERJET reserves the right to update or modify this Cancellation Policy at any time.

Any revisions will be posted on this page with an updated Effective Date.